Refund policy

Returns

We have a 30-day return policy — you have 30 days from receiving your item to request a return.

To be eligible, your item must be unused and undamaged, in its original packaging, with proof of purchase. To start a return, email us at contact@laiy.store and we'll guide you through it. Please don't send anything back before contacting us — items returned without a request can't be accepted.

Damaged, faulty or wrong item

Please check your order when it arrives. If anything is damaged, faulty, or not what you ordered, email us within 14 days with a photo and we'll put it right — usually with a replacement, at no cost to you.

Custom and personalised items

Because they're made specifically for you, we can't accept returns on personalised pieces — including masjid signage carrying your organisation's name, and any custom set. This doesn't affect your rights if the item arrives damaged or faulty. We send a proof for approval before printing custom work, so you'll always see it first.

Your right to cancel (UK and EU)

If you're in the UK or the EU, you have the right to cancel your order within 14 days of receiving it, for any reason. The item must be unused and in its original packaging. This right doesn't apply to personalised or made-to-order custom items.
You can request a cancellation or return directly from your account — log in to your account and open your order to get started.

Note: Return shipping costs are your responsibility unless the item is faulty. We'll refund the standard delivery cost along with the item price.

Refunds

We'll let you know once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Your bank may take a few days more to post it. If more than 15 business days have passed since approval, email us at contact@laiy.store.